Contact

 Design Mae LLC Contact Policy

At Design Mae LLC, we value communication and do our best to respond quickly and clearly. To help keep things smooth for both our team and our customers, please review our contact guidelines below:

 Response Time

  • Messages are answered in the order they are received.

  • Standard response time is within 24–72 business hours.

  • During peak seasons (holidays, school drives, racing events, etc.), response times may be slightly longer.

 Approved Contact Methods

You may reach us through:

Please do not message multiple platforms about the same order, as it may delay the response.

 Order Support

When contacting us about an existing order, please include:

  • Full name used on the order

  • Order number (if applicable)

  • Details or photos related to your question

Missing information may delay assistance.

 Custom Order Inquiries

Customs require:

  • Photos, sketches, or inspiration

  • Color choices

  • Sizes and quantities

  • Deadlines or event dates
    We cannot begin quoting or designing until all information is provided.

 Production Hours

We typically respond during:

  • Monday–Friday: 8 AM – 4 PM

  • Weekend messages may not be answered until the next business day.

 Pickup & Shipping Questions

  • Pickup instructions are sent once your order is ready.

  • Please check your inbox and spam folder before messaging.

  • Shipping updates and tracking numbers are automatically emailed once fulfilled.

Respectful Communication

We are a small business working to serve you as quickly as possible.
Rude, aggressive, or disrespectful messages will not be tolerated and may result in canceled services. Unpaid invoices will get you on a do not reply list. Please understand if you order a custom nothing will be started until design fee is paid to help us get paid orders out the door.

 Emergencies

We are not able to respond instantly.
If you have an urgent deadline, please request a rush option (when available).